FAQs

1. How do I place an order on Janick Store?

To place an order, simply visit janick.store, browse the products, select your desired size, color, and quantity, then click the “Add to Cart” button. When you’re ready, proceed to checkout and follow the instructions to complete your order.

2. Can I change or cancel my order?

Yes, you can change or cancel your order within 24 hours of placing your order. Please contact us via email at [email protected] to request a change or cancellation. After 24 hours, we will not be able to change or cancel your order as processing has already begun.

3. How long does it take to ship?

Delivery times typically take 7-15 business days, depending on the shipping address and external factors such as weather or customs clearance. We will send you email updates on the status of your order throughout the shipping process.

4. How do I track my order?

Once your order has shipped, we will send you an email with tracking information. You can use this tracking number to check the shipping status directly on the carrier’s website.

5. What is Janick Store’s return policy?

We accept returns within 35 days of receiving the item, provided it is unused, unwashed, and has all original tags attached. To initiate the return process, please contact us at [email protected].

6. How long will it take to receive my refund?

Once we receive and inspect the returned item, we will issue a refund to your original method of payment within 7-10 business days. If you do not receive your refund after this time, please contact your bank or us for assistance.

7. Does Janick Store ship internationally?

We currently ship within the United States only. We are exploring the possibility of expanding international shipping in the near future.

8. How much does shipping cost?

A flat shipping fee of $6.99 per order will be automatically charged to your bill at checkout.

9. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately via email at [email protected]. We will investigate and arrange for an exchange or refund.

10. How can I contact customer support?

You can contact us via email at [email protected]. We will respond to you within 24-48 business hours.