Shipping Policy

GENERAL INFORMATION

We pride ourselves on providing the best service and care for your order. Please note that all orders are subject to availability. The items in your cart are not guaranteed until your order is confirmed. Other customers may purchase those items before your order is confirmed.

DELIVERY TIME

Order Cutoff Time: 6:00 PM (EST) | Monday – Friday

Processing Time: 1-3 Business Days (Monday – Friday)

Due to high demand, current delivery times may take 7-15 business days. We apologize for any inconvenience this may cause. Additionally, factors beyond our control such as weather, natural disasters, or strict procedures in some areas may delay your order. If there are any delays, we will update you via email and look forward to hearing from you soon. Please ensure that the email address provided when placing your order is correct.

Note: Orders placed on weekends will be processed the next business day.

SHIPPING COSTS & SHIPPING CARRIERS

Shipping Fee: $6.99 per order.

We work with reputable shipping carriers in the United States, including: DHL, FedEx, UPS, USPS. To ensure the fastest delivery time, we will choose the shipping carrier that best suits your shipping address.

PRODUCT OUT OF STOCK

If the product in your order is out of stock or unavailable, we will notify you immediately and issue a refund according to our refund policy.

DAMAGED ITEMS

Although we have taken the necessary measures to ensure that your order arrives safely, we understand that accidents can happen during shipping. If you receive a damaged product, please contact us immediately via email: [email protected]. We will promptly resolve the issue and ensure your satisfaction.

INFORMATION ACCURACY

You need to ensure that your shipping address is accurate and complete. If you find any errors in the shipping information after the order has been processed, please contact us immediately so that we can make timely adjustments. However, if the order cannot be delivered due to incorrect information, we are not responsible for this problem.

We encourage you to carefully check the shipping and payment information before placing an order, because after the order has been processed and shipped, we cannot cancel or change it.

LOST ORDER

If your order is lost during shipping, please contact the shipping unit for timely tracking and handling. We will also do our best to assist you in resolving the problem.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)