Refund and Returns Policy

RETURNS AND EXCHANGES POLICY

If for any reason you are not satisfied with your product, you may request a return or exchange within 35 days of receiving the product. Please email your request to [email protected].

START A RETURN

Before sending your product back to us, please notify us via email to [email protected] so we can guide you through the return process.

Pack the product securely in its original packaging, along with any documentation, tags or accessories that may be included.

Send the product back via a trackable shipping service to ensure safety and to allow us to check the shipping status.

Once we have received and confirmed that the product is in its original condition, we will process a refund or send a replacement via your original payment method.

Note:

Shipping fees are non-refundable.

If you have any questions about our return policy, please contact our customer support team at [email protected].

Please note that the address on the packaging is not the return address. Please contact us before returning the item.

RETURNS AND EXCHANGES

Except for items that are clearly marked as “non-returnable” on our website, we accept returns for unused, unwashed, unworn items with original tags within 35 days of receipt.

After 35 days, we will not accept returns.

Items must be returned in their original condition.

Please package carefully to avoid damage during shipping.

To ensure success, please use a tracked shipping service.

Any promotional gifts included with the item must also be returned.

Items returned without prior contact will not be accepted.

ITEMS NOT ACCEPTED FOR RETURN:

Gift cards, promotional items, or items marked as “final items” will not be eligible for exchange or return.

Products older than 35 days from the date you received them from us.

Products returned without prior contact.

CANCELLATION OF ORDER

You will receive a full refund if your order is canceled within 24 hours of placing your order. To cancel your order, please contact us immediately. Cancellations made after 48 hours of placing your order but before delivery may incur a cancellation fee. We do not accept cancellations after the product has been shipped.

REFUNDS

Refunds will be processed within 3-5 days of receiving the returned item. Refunds will be credited to the original method of payment and cannot be credited to other cards or payment methods.

If you have not received your refund, please check your account. If you still do not receive it, please contact us via email: [email protected].

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)